FAQ
How to buy, ways to pay, shipping options and returns. Every piece is handmade in Montréal.
How do I buy a piece?
Choose a piece
Pick any piece that’s available now and tap “Buy now”. Pieces in the portfolio are made on request — just ask.
Shipping or pickup
Have it shipped anywhere in Canada, or schedule an appointment to pick it up in Montréal.
Pay
By card through Stripe’s secure checkout, by Interac e-Transfer, or with PayPal.
Receive
I’ll send it with tracking, or see you at your pickup appointment.
Ways to Pay
How can I pay?
By card (secure checkout with Stripe), Interac e-Transfer or PayPal. For e-Transfer and PayPal, I’ll confirm your order first and send you the payment details.
What currency are the prices in?
All prices are in Canadian dollars (CAD). Shipping is added to your order before you pay; prices for portfolio pieces are a guide.
Shipping Options
Do you ship within Canada?
Yes. Tracked shipping within Canada. The cost depends on your address and the parcel, so I’ll confirm it before you pay.
Can I pick up my piece?
Yes, for free. You’re welcome to schedule an appointment with me to pick up your piece in Montréal.
Do you ship outside Canada?
My shop ships within Canada. If you’re outside Canada, contact me first: you’re responsible for your country’s tariffs. I’ll tell you the total for shipping and tariffs, to be paid in advance. If it’s more than you’d like, you can cancel — any time before I’ve shipped your piece. Write to me.
Returns, Fittings & Commissions
What is your return policy?
Each piece is handmade. If you have a question about a return or an exchange, please contact me.
Can a piece be adjusted to fit me?
I offer fittings or adjustments for all pieces. Many necklaces, bracelets and earrings can be made to your preferred length — you’re welcome to an in-person fitting.
Can you make a piece from the portfolio?
Most of my pieces are commission work that I create specifically for you. Ask about any piece in the portfolio, and I’ll confirm the price and when it will be ready before you pay. I also repair jewelry and redesign pieces.
Is it gift-ready?
Earrings come in a gift box, ready to give. Tell me if your piece is a gift and I’ll make sure it’s ready to offer.
Caring for Your Pieces
Pearls & gemstones
Put them on last — after perfume, lotion and hairspray — and wipe them gently with a soft, dry cloth after wearing.
Sterling silver
Store each piece on its own in a pouch or box so nothing scratches, and keep silver somewhere dry to slow tarnishing.
14k gold-filled
Gold-filled is durable and tarnish-resistant. A soft, dry cloth keeps it glowing.
Macramé & driftwood
Hang macramé away from strong, direct sun. Dust it gently, or refresh it with a hair dryer on a cool setting. The driftwood only needs a soft cloth.